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Dear Karate Kid,
First of all, I wanted to say that I intended this to be a normal blog post about your shop. My Beloved Wife Lei and I dined at your place in Lucky Chinatown Mall two or three weeks ago and we had no problem with anything. We actually enjoyed your Beef Teppanyaki and veggie meal. In fact, we availed of the one-time refill of rice and red iced tea.
Dear Karate Kid,
First of all, I wanted to say that I intended this to be a normal blog post about your shop. My Beloved Wife Lei and I dined at your place in Lucky Chinatown Mall two or three weeks ago and we had no problem with anything. We actually enjoyed your Beef Teppanyaki and veggie meal. In fact, we availed of the one-time refill of rice and red iced tea.
What prompted me to write this open letter is the great loss that I felt when I read the receipt of our meal:
It said: “Beef Teppanyaki w/ unliric D”
It is clear as the clearest bottled water. We can get unlimited servings of rice from the meal that we bought.
I felt so devastated. Imagine how much calories those unlimited rice will add to my belly.
But don’t worry Karate Kid. We didn’t push the issue to your crew. I don’t want them to feel devastated as I was.
My only request is that I get more rice the next time I visit your restaurant. Don’t worry, I only eat up to 4 cups of rice.
Thank you very much and I am hoping for your quick action.
Regards,
Ishmael F. Ahab
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Don't worry, I'll eat there later. Ibabawi kita bro!
ReplyDeleteSige Bro. Iganti mo ako. ;-)
DeleteMaking promises they do not bother to keep. Did they have signs in the shop saying that rice is unlimited...and whatever that is that's bottomless? Maybe it was a promo they had before, programmed into the computer system...and they never changed it once over.
ReplyDeleteI had a problem with one place here too - the poster said free iced lemon tea for lunch orders...and then, they started setting all terms and conditions when we ordered...and when I pointed it out, the response from the guy in charge was not very nice, so to speak. I have not gone back there again. Terrible!!!!
http://suituapui.wordpress.com/2014/08/04/not-again/
The restaurant staff is quite clear when they said that they'll give us one refill of rice and red iced tea. So they didn't have any promises. The problem is that their receipt didn't reflect their actual promo. I guess this restaurant need to edit their receipt unless they want to meet a pesky customer who will demand unlimited rice.
DeleteWhat happened to you is terrible. It seems like they're fooling customer so that they'll order food. Tsk tsk tsk.
http://pissedatyou.wordpress.com/2014/09/16/karate-kid-restau-horrible-experience-robinsons-metroeast-branch/
ReplyDeleteOn Sept 15, 2014, my mom and I went malling at Robinsons Metroeast. We were already starving when we saw Karate Kid. With us both being a fan of Japanese food, we decided to eat there for early dinner. There were only 3 tables occupied by that time, I wondered why. I ordered Beef Teriyaki Bento, (comprised of Beef Teriyaki, Yakisoba, 2pcs gyoza and red iced tea), while mom ordered "Creamy" Fishdon with rice (which was really dry, I cant figure out where they got that "creamy" word). Plus we ordered 8pcs California Maki.
The "Creamy" Fishdon was served first, and we were a bit disappointed with how it looks as it was really dry. Not appetizing at all. Then comes the California Maki. Since my Beef Teriyaki order hasn't arrived yet, and me being hungry, I ate 1pc of the Maki first. I tasted that there's something wrong with it, like it was already spoiled. But I didn't mind it and I thought it could just be the mayo on top. So I just swallowed it fast. And as I said earlier, I was really starving, so i had another piece. Same thing, and I swallowed it fast again.
Mom, (being a fan of California Maki in any Japanese restau) took 1pc as well. And without even finishing that piece, she told me that it is already spoiled. Panis. Sira.
That confirmed my initial taste for what I ate and I just want to throw up!
Then my Beef Teriyaki arrived. I told the server that the Maki is already spoiled. He took the plate inside their kitchen. And when he came out he was asking me to just order another in the menu. I told him to call the manager because I don't want to order another and just want the Maki to be refunded.
The supervisor came out, my mom apologized to him for the inconvenience of refunding. And so, being very cool about it, he did the refund, then just placed the money on the table and went back inside.
Yes. Without ANY apologies.
I got really pissed off. I asked the server to call him again. When he came out, thats when I asked him why I never heard even a single apology from him and it was even my mom who said sorry when I asked for the refund of the Maki. Then he finally apologized and said that he went inside to check on the Maki that was served blah blah blah. I told him that being a supervisor he should know how to handle such situations.
I asked him what happened to the Maki, he said that it could be the mango being spoiled. But we told him its the rice that's spoiled. Nevertheless, be it the rice or mango or whatever they can blame it on, they still shouldn't be serving ANY food below quality.
I asked him to have everything refunded as I didn't want to take risk in eating their food anymore. By the way, mom tried to have a taste of the gyoza from the Bento meal I ordered and she said that it tasted a bit foul also... tsk tsk..
I asked him to call the manager since he is just a supevisor. When the lady manager came out, I asked her if she knows whats happening and she said Yes. I told her that since she already knew, why didnt she even come out to face me, knowing that theres already such incident. She said that she is controlling the production inside and having a taste test for all the Maki. I told her that being a manager, and having such a commotion, she should've came out and be responsible for what happened. I told them that if only I got an apology at first, we wouldn't arrive to that point. Yes, only apologies, I even told them that I never wanted any complimentary from them. That also answered my question in mind why there are lots of vacant tables everytime I passby their "eatery".
Yup.. it's Karate Kid Robinsons Metroeast branch.
And I think it would take some time before I eat Maki again. (Trauma)
What happened to you is not good. I hope that I don't happen to me in the future. I also hope that Karate Branch will improve.
Delete